Managed IT Services & Helpdesk Tech Support

Maybe your current IT solutions provider dropped the ball, and you ended up a victim of ransomware. Or perhaps your tech team is overwhelmed by the daily demands of your business. It could be that you lack the in-house expertise to provide the level of IT service needed to stay competitive. Sometimes, it’s simply about cost—you’re spending more than you anticipated on IT services, or you’re being charged extra by a provider who promised flat-rate pricing but didn’t disclose all the hidden fees.

We’re Strong Connexions, a managed services provider (MSP) offering comprehensive tech support and services for all your business needs.

Exceptional Support, Every Time

Our clients might hate having to call us, but they love our support team. We provide not only exceptional customer service but also a level of professionalism that you have to experience to appreciate.

Our experienced techs:

  • Solve your technical problems quickly, either over the phone or in-person
  • Follow up to ensure everything is working smoothly
  • Offer suggestions to prevent future issues
  • Help you find safe alternatives or new technology solutions to improve your tech stack
  • Work effectively with all levels of proficiency, from novice to expert
  • Bring their passion to work every day, and it shows

IT Helpdesk Support

Our helpdesk support team is available 24/7 to solve your problems as they arise. Whether in-house or remotely, we keep your tech running smoothly. We’re just a phone call, email, or live chat away.

We can help with:

  • Slow or crashing computers
  • Printer issues
  • Configuration and setting issues
  • Accidentally deleted files or folders
  • Connectivity and speed issues
  • Password resets and account locks

Our helpdesk staff has certifications and training from leading IT vendors, ensuring we can fix your issues using best practices from companies like Microsoft, VMware, Fortinet, Google, Apple, and more.

Our helpdesk support options:

  • Fully Managed IT Helpdesk: Ideal for startups not ready for the expense of in-house support but needing to keep things running. We have documented processes based on over 25 years of experience.
  • Flexible Helpdesk Support: Supplement your in-house team with our support package, allowing your IT department to focus on big-picture tasks.

Network and Server Architecture Design, Implementation, and Management

Get best-in-class network and server solutions that keep everything running smoothly. We design and manage your network, help you scale, and ensure maximum uptime.

Our experts:

  • Find the best network devices for your business
  • Create a network topology that reflects your business’s structure and goals
  • Provide top-tier security features like firewalls and proxy servers
  • Ensure optimum connectivity with enterprise-grade equipment

We work with industry-leading partners and technology vendors to bring you the best possible network solutions from companies like Fortinet, VMware, Microsoft, and Ubiquiti Networks.

IT Consulting and Strategy

We help you understand and plan the technical requirements for your organization’s IT infrastructure needs, based on your strategic business goals. We assess your objectives and plans for growth, making recommendations on the technology you need to drive your business in the right direction.

With our IT consulting services, you’ll experience long-term efficiencies leading to better performance and cost savings. We optimize your systems, enhance your readiness for potential cyberattacks through proactive monitoring, and ensure you’re always prepared for the next innovation that gives you a competitive edge.

Our consulting services include:

  • Project Scoping and Planning: Get insight into your specific tech needs for each phase of your growth. We help you stay ready for any technological changes that affect you, updating your IT strategy as the technology landscape evolves.
  • Cloud Computing Strategy: We work closely with you to choose and integrate the cloud applications that best serve your business. We manage identity and access control, secure your cloud data, and handle everything from planning and migration to implementation and ongoing management.
  • Cybersecurity Strategy: Stay safe with proactive strategies customized to your business and industry. We help you stay compliant with regulations, provide access to zero-day threat intelligence, perform risk assessments and penetration testing, and plan incident response strategies.
  • Disaster Recovery Strategy: Prepare for the worst with our disaster recovery strategies. We aim to minimize downtime and limit damage to your physical infrastructure from cyberattacks, electrical problems, and even employee-related mishaps.

Ready to transform your IT experience? Contact Strong Connexions today and let us take your business to the next level with our comprehensive tech support and services.